Privacy Policy

Creative Genesis Pte Ltd

This page sets out the privacy policy of Creative Genesis Pte Ltd (the ‘Company’) and it describes how we collect and use your Personal Data. Your Personal Data is important to us and we are committed to respecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices you have. It is written to comply with the Singapore Personal Data Protection Act 2012 ("PDPA").

In this policy, "Personal Data" means data about an individual who can be identified from that data, or from that data together with other information we have or are likely to have access to, as defined under the PDPA. "We", "us", and "our" refer to Creative Genesis Pte Ltd. "You" refers to the parent, legal guardian, or student whose personal data we hold.

This policy applies to our website, our lead and enquiry forms (including forms hosted on social media and advertising platforms such as Meta), and all products and services we offer.

What personal data we collect

Depending on how you interact with us, we may collect:

Names of parents, legal guardians, and students
Contact numbers of parents, guardians, and/or students
Email addresses of parents, guardians, and/or students
Home addresses of parents, guardians, and/or students
A student's educational information (for example, level, school, examination results, and learning needs), which helps us place your child appropriately and tailor our teaching
Video footage recorded by CCTV cameras at our physical centre, for the safety and security of students and staff

We collect only the personal data we reasonably need to provide and improve our services.

How we collect your personal data

We collect personal data:

When you fill in a form on our website, or on a social media or advertising platform (such as a Meta lead form)
Through messaging applications, email, phone calls, or face-to-face conversations
When you enrol your child, communicate with our teachers, or attend our sessions
When you use our website (see Cookies and website analytics below)
Through CCTV recording when you visit our physical centre

Why we collect your personal data

We may collect and use your personal data for the following purposes:

To communicate with you. We may use the email address or contact number you provide to send updates about your child's enrolment, classes, schedules, and progress, to respond to your questions and requests, and to arrange and deliver our services.
To improve and personalise our teaching to your child's needs.
To deliver class learning resources to your home or email address, where needed.
To keep you informed of new and relevant programmes we offer.
To improve our service and better understand and meet the needs of the families we serve.
To keep our centres safe and secure through CCTV monitoring at our physical premises.
To meet our legal and regulatory obligations, and comply with applicable laws and lawful requests.

If you have opted in to receive news and updates from us, you can unsubscribe at any time using the link at the bottom of our emails, or by contacting our Data Protection Officer at the email address below. We will not use your contact details for marketing you have not agreed to.

How we protect your personal data

We apply reasonable administrative, technical, and physical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, alteration, loss, or destruction. These include controlled access to our systems and records, secure storage practices, and staff awareness of their data protection responsibilities. While we work hard to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Disclosing and sharing your personal data

We do not sell, trade, or rent your personal data to anyone.

We may share personal data with trusted service providers who help us run our operations — for example, communication and messaging platforms, video-conferencing tools for online lessons, email and cloud storage providers, and advertising platforms. These providers are permitted to use the data only to perform services for us, and we require them to protect it.

Some of these providers may store or process personal data on servers outside Singapore. Where we transfer personal data overseas, we take reasonable steps to ensure it receives a standard of protection comparable to that under the PDPA.

We may also disclose personal data where we are required or permitted to do so by law, or to protect the safety of our students, staff, or others.

We may share aggregated or anonymised information, which does not identify any individual, for purposes such as understanding and improving our services.

Cookies and website analytics

Our website and our advertising may use cookies and similar technologies to help the site function, to remember your preferences, and to understand how visitors use our site so that we can improve it. Some of these tools, including advertising pixels, may be provided by third parties such as Meta. You can manage or disable cookies through your browser settings, though some parts of our website may not work as intended if you do. Where these technologies collect personal data, we handle that data in accordance with this policy and the PDPA.

Third-party websites

Our website and communications may contain links to websites and services operated by others — for example, partners, suppliers, or platforms we use. We do not control those sites and are not responsible for their content or their privacy practices. When you visit a linked site, its own privacy policy and terms will apply, and we encourage you to read them.

What can you do if you want to withdraw your consent or amend your Personal Data?

If you wish to withdraw your consent to our usage of your Personal Data, please send an email to our Data Protection Officer at the email address set out below. We will respond within a reasonable time. Please note that we may not be able to provide you with our services after such withdrawal.

If you wish to view a copy of your Personal Data or amend any inaccurate Personal Data, please also send an email to our Data Protection Officer.

Please note that we may not be able to comply with certain requests if we are not allowed to do so under law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date below. We encourage you to review this page periodically so that you stay informed about how we protect your personal data.

Your acceptance of this policy

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or services. Your continued use following any update will be taken as acceptance of the revised policy.

If you have any questions about this Privacy Policy, or wish to access, correct, or withdraw consent for your personal data, please contact our Data Protection Officer:

Email: hello.creativegenesis@gmail.com

Last updated: 19 August 2026